No, we do not store any credit/debit or other financial information.
Absolutely not! We will never sell or share your information with a third-party.
The only time we will contact your clients is when supplying you with end-user support. We will never contact your clients with offers or promotions regarding HOSTGINE.
If you are unhappy with any aspect of our service, please contact our support department who will attempt to rectify the situation. If the problem cannot be fixed and you are unhappy with the service you are entitled to a refund within 30 days. There are no refunds past the 30 day period.
**Refunds are not available for .COM, .NET, .ORG or any other domain names, SSL Certificates, Domain Transfer In fees, Domain Transfer Out fees, or any other products or services provided by HOSTGINE through other companies.
**No refunds are provided for VPS or Dedicated servers under any circumstances.
**No refunds will be made if we terminate your hosting or other services due to violation of our Acceptable Use Policy or any other violation of our Terms and Conditions, except as may be provided therein. This does not affect your statutory rights.
**Credit on your account cannot be refunded and must be used for purchases and renewals.
**Setup fees are non-refundable.
**Any funds sent to HOSTGINE which are in excess of the amount owed can only be reimbursed in credit and cannot be refunded.
Immediately upon successful payment you will receive a receipt email from our systems. Please print an retain a copy of this and retain in a safe place for future reference.
All orders are delivered electronically via email, If you have any questions about your order please contact us at contact@hostgine.com
Our trading hours are 365 Days a Year, 24/7. Normally we will respond within 2 hours of receiving your enquiry.
SkippeR take daily backup and backups are not guaranteed. These backups are strictly for our own use in-case of a server failure. HOSTGINE recommends that clients backup their VPS data to their personal computers or storage servers. Clients are responsible for their own data.
You agree to comply with these Terms and Policies. Any violation of either, these Terms and Policies or the other rules, regulations or policies noted above may serve as cause for HOSTGINE to suspend or terminate your account. You agree that HOSTGINE has the right, with or without notice, to suspend or terminate your account upon the first or subsequent occurrence of any of the following
1. Using the Service in a way, which constitutes violation of any applicable statute, law, court order, tariff, regulation, or treaty (including, but not limited to, intellectual property, communications, privacy, criminal and international law)Client agrees not to run any processes on his or her VPS which create a CPU load above 0.9 on the VPS for an extended period of time or which cause a high CPU load on the host node for an extended period of time. In other words, client agrees not to use the equivalent of a full core for him or herself for an extended period of time. Disruptive CPU usage may result in a reboot, shutdown, and/or suspension of the VPS regardless of the time lapse involved.
These Terms and Policies are governed in all respects under Bangladeshi laws and International Laws
Cancellations must be submitted before the invoice for that billing cycle is due. Failure to do so will result in the invoice being due. Cancellation requests can only be submitted if the account has no due invoices.
Dedicated and VPS server cancellations must be submitted a minimum of 15 days prior to the renewal date or you may be charged for the next billing period.